Refund policy

7-Day Replacement & Warranty Policy

We offer a 7-Day Replacement & Warranty Policy to help ensure your satisfaction.

What this covers

Please inspect your package as soon as it arrives.
You have 7 days from the delivery date to report any missing or defective items.
If your package contains missing items or defective products that make the product unusable, please contact us immediately for a replacement.
For approved replacements, we cover both the replacement product cost and the shipping cost.

How to submit a replacement or warranty request

Email us at support@happygira.com.
Provide proof by including clear photo and video evidence of the issue.
Record an unboxing video showing you opening the package and discovering the missing or defective item in one continuous clip. We may not be able to verify claims if the package was already opened before recording.
Wait for confirmation. Once your request is reviewed and approved, we will send you the next steps.

What happens after approval

We will send your replacement within 48 hours using expedited shipping.
We aim to get your replacement to you quickly, regardless of the return shipping status.

Even if it has been more than 7 days, please contact our customer service team. While requests submitted after 7 days are not covered under this policy, we will still review your case and see how we may be able to help. Contact Us ->

30-Day Return Policy

If you are not completely satisfied with your purchase due to a product defect, you may request a return or exchange within 30 days from the date of delivery.

How to submit a return request

Contact us at support@happygira.com and include your order details along with your photo and video proof.
Wait for confirmation. Once approved, we will provide the return instructions and the correct return address.
Prepare your package by including your order number, tracking number, and contact information, then send it to the address we provide.

Refund processing

Once your return package is delivered to the original warehouse from which it was first dispatched, we will inspect it to confirm that it meets our return conditions. If approved, your refund will be issued to the original payment method. Refunds are typically initiated within 5 business days after inspection. Please check your payment account for the updated status.

Please note

Returned packages must be unworn, unused, unwashed, unaltered, and in the original packaging with original product label tags attached.
Due to the customized nature of certain products, returns do not apply to printed apparel items such as baby onesies.
Any salvage value, damage fee, or restoration fee will be determined after the return arrives at our facility.
Items sent back without an approved return request, or sent to the wrong warehouse address, will not be accepted.
Please record a single continuous unboxing video showing the issue. We may not be able to verify claims if the package was already opened before recording.
This return method is available to customers worldwide.
Customers are responsible for arranging the return shipment and covering all return shipping costs.
Customers are responsible for ensuring the successful delivery of the return to our original warehouse.
For shipping-related questions, please review our shipping policy.

Convenience Return Program (Beta)

We are currently beta testing a Convenience Return Program for customers residing in the continental United States and Australia.

Under this program, eligible customers may be approved to return products to one of our designated local return warehouses in the U.S. or Australia, instead of sending the item back to the original dispatch warehouse.

This program is designed to make returns more convenient and help shorten processing times. It is not a guaranteed right, and availability is subject to approval based on factors such as product type, item condition, return reason, and inventory status.

Eligibility Requirements

Eligibility is reviewed by our customer service team on a case-by-case basis.
To qualify, packages must be intact, unopened, and undamaged.

Fees

Approved returns under this program are subject to a 40% restocking fee, which will be deducted from the refund amount.
This fee helps cover the costs of inspection, handling, repackaging, redistribution, and other operational expenses associated with this return channel.
We hope to reduce this fee over time as the program grows, but we cannot guarantee any change at this stage.

Return Shipping

For approved returns under this Convenience Return Program (Beta), we will cover the cost of return shipping.
Please do not pay any shipping fee directly to the shipping company unless we specifically instruct you to do so.

Availability

This beta program is currently available only to customers in the continental United States and Australia.
We may expand this return option to additional regions and countries in the future as our logistics network grows.

Order Cancellation Policy

Cancellation terms

Full refund: A full refund is available if the order is canceled before preparation begins.
Stock issues: If an item is out of stock, we will notify you by email. Please reply within 2 days. If we do not receive a response within 48 hours, we may proceed with reasonable adjustments to the line items in your order.
How to request cancellation: Email support@happygira.com as soon as possible with your order number, email address, and a screenshot of the receipt.
Please note that cancellation requests must be confirmed with the relevant teams. While we will do our best to help, a refund cannot be guaranteed until cancellation is successfully confirmed.

After we receive your cancellation request

We will check the order status with the relevant departments.
If the cancellation is successful, we will process your refund to the original payment method within 15 business days.
If the cancellation is not successful, we will notify you and explain why.

For any questions or assistance, please contact our customer service team at support@happygira.com.

Our Late Arrival Courtesy Refund Promise

We understand how important it is for your order to arrive on time, and we know delays can be disappointing and disruptive. While we work hard to keep every shipment on schedule, unexpected issues can sometimes happen during transit.

When that happens, we want to make things a little easier. If your order arrives later than the guaranteed delivery window, you may be eligible for an automatic courtesy refund as a small gesture of apology and appreciation for your patience.

How it works

Visit your order tracking page.
If your delivery has exceeded the guaranteed delivery window, a refund section will appear on the tracking page.
Verify your request using the original email address associated with the order.
Once verified, your courtesy refund will be automatically processed.

Refund processing

Once submitted, the courtesy refund will be issued automatically to the original payment method used for the order and a confirmation email will be sent to your original email address.

Please allow a reasonable amount of time for the refund to appear in your account, as processing times may vary depending on your bank or payment provider.

Important notes

This option is available only for orders that include a shipping window stated in Shipping Policy.
Refund eligibility is based on the delivery timeframe promised for that specific order.
The refund request must be submitted through the order tracking page and verified using the original email address used when placing the order.
If the package is delivered within the guaranteed shipping window, the order will not qualify for an automatic late-arrival refund.
Additional eligibility rules or exclusions may apply depending on the product, shipping method, destination, or circumstances outside our reasonable control.