Shipping policy

For U.S. & Canada Customers:

All orders will be processed and shipped within 2 business days after being placed
For orders over $89, standard shipping (18-25 business days transit time) is free.
For orders under $89, standard shipping (18-25 business days transit time) costs $9.99.

For Australia & New Zealand Customers:

All orders will be processed and shipped within 2 business days after being placed
For orders over $89, standard shipping (18-25 business days transit time) is free.
For orders under $89, standard shipping (18-25 business days transit time) costs $9.99.

For Singapore & Southeast Asia Customers:

All orders will be processed and shipped within 2 business days after being placed
For orders over $89, standard shipping (20-30 business days transit time) is free.
For orders under $89, standard shipping (20-30 business days transit time) costs $9.99.

For International Customers:

All orders will be processed and shipped within 2 business days after being placed
For orders over $89, standard shipping (30-40 business days transit time) is free.
For orders under $89, standard shipping (30-40 business days transit time) costs $9.99.

 

*Note:

• The window of delivery are based only on the medium 90% of the customer feedback.
• There may be additional delays due to holidays (such as Thanksgiving, Christmas & New Year, Lunar New Year), extreme weathers, oversized packages or extraneous circumstances.

Oversized Packages:

• Packages exceeding 3 feet (0.91 meters) in length or 5 feet (1.52 meters) in combined dimensions may experience delays. Add an extra 10 business days for delivery.

Expedited Shipping Options:

• Prime Shipping Pilot Program: We are excited to introduce our Prime Shipping Pilot Program, offering 2-4 Day Shipping on select products for California residents at no additional cost. If you are selected for this program, your package will be automatically expedited. If you prefer not to participate, please contact us to opt out.

• Coming Soon: Later this year, we will launch 2-4 Day Expedited Shipping options for all customers. These faster shipping choices will provide greater convenience and flexibility for your orders. Visit our website regularly for updates as we work to bring this service nationwide.

• Latest Update: As of January 26, 2025, we are expanding the Pilot Program to include residents of Nevada, Georgia, Arizona, Alabama, and Tennessee, depending on inventory availability. More states will be added soon, so stay tuned for announcements as we continue to roll out this initiative!

Customs, Duties, Taxes & Other Responsibilities:

• Responsibility: Any customs duties, fees, and taxes incurred are the customer’s responsibility. We declare the value of your order on the package.
• Note: Customs officers may delay delivery. For returns due to refusal to pay duties and taxes, a 40% restocking fee applies. For returns due to refusal to accept the package, a 100% restocking fee applies.

Shipping Protection & Insurance:

• Lost Package: Shipping protection is provided at no extra cost. If your package is lost in transit, we will send a replacement shipment. Don't worry. The cost is on us!
• Late Arrival: For late arrivals, tiered refunds of $5, $10, and $50 are available upon receipt confirmation. If your package does not arrive within 28 business days, we will dispatch a replacement within 72 hours at no additional cost.
• Missing Or Defective Items: We offer 7-day replacement & warranty policy to ensure satisfaction. You have 7 days from the date of delivery to report any missing or defective items. For details, please check return & refund policy.

Shipping Updates:

We prioritize keeping you informed about your orders every step of the way. You’ll receive email notifications for key updates, including order confirmation, shipment confirmation, last-mile tracking, and delivery confirmation. For time-sensitive or critical updates, we may also send SMS notifications to ensure you stay up-to-date. If you’d like even more frequent updates, we recommend downloading our app and enabling push notifications in your account settings. With push notifications, you’ll receive real-time updates directly on your device, making it easier to track your orders and stay in the loop.